Job Description
DESCRIPTION
As a Senior Program Manager in the Last Mile Tech SME Program Management Office (PMO), you will be responsible for overseeing a portfolio of projects across the organization. Your role will ensure these projects align with our strategic objectives by managing project progress, tracking key metrics, ensuring project management standards, and facilitating communication between stakeholders. You will work across technology and operations teams to drive innovation, prioritize initiatives, and optimize processes that positively impact customer experience while supporting business growth. A key aspect of your role will be providing executive-level reporting, all while maintaining alignment with Amazon's goals and vision.
Key job responsibilities
- Design and implement Program Management Office (PMO) standards, methodologies, and frameworks across assigned functional areas
- Lead the development and maintenance of executive-level business review documentation (MBRs and QBRs), with focus on performance metrics and strategic alignment
- Collaborate with director-level leaders to drive strategic alignment, resource allocation, change management initiatives, and cross-functional decision-making
- Facilitate stakeholder management through effective communication and transparent status reporting
- Lead execution of high-priority worldwide initiatives while ensuring alignment with organizational strategy and objectives
- Partner with vertical Program Managers to provide mentorship, ensure consistent delivery standards, and drive successful project outcomes
A day in the life
You will lead critical business initiatives by developing PMO strategies that deliver measurable organizational impact. Your projects will standardize our processes and improve operations across the organization. Working closely with director-level leaders and stakeholders, you'll define project requirements, monitor progress, and manage risks. Your role involves synthesizing complex information for executive reviews while maintaining clear communication channels to keep all stakeholders informed of changes and impacts.
About the team
The Last Mile Tech Subject Matter Expert (SME) Team bridges the gap between technical and non-technical stakeholders for new technology implementation. They provide expert-level support, resolve complex technical issues, and ensure smooth system adoption through targeted training and documentation. The team excels at translating technical concepts into business-friendly language while optimizing system performance and integration. As technical liaisons, they work closely with development teams and end users to maximize technology investments and minimize operational disruptions. Their expertise is crucial for successful technology rollouts and sustained system effectiveness.
BASIC QUALIFICATIONS
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- 5+ years of owning program strategy, end to end delivery, and communicating results to senior leadership experience
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
- Experience working cross functionally with non-tech teams
- Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field
Job Tags
Full time, Worldwide,