Job Title: Salesforce Business Analyst Location: Milwaukee, WI Interview: Video Interview Description: Understand and document customer business requirements through leading requirement workshops Develop requirement specifications according to standard templates as well as responsible for SFDC Solution Design, Use Cases, User Material, technical and non-functional requirements Review and test the functionality of the customizations provided by the development team, and demo the solution to the customer for feedback and approval Act as the liaison between the business team, technology team, support, and offshore team Act as a Mentor to Junior and Mid-level BAs Contribute to the Business Analysis Center of Excellence Ability to build relationships/rapport with the Product Owner and Client is KEY Qualifications: Required: Current Salesforce Administrator Certification 7+ years of Business Analysis experience, including: Led a Discovery Workshop Produce AS-IS and TO-BE process flows in Visio, Lucid, etc. Identifying gaps and pain points Elucidate requirements into User Stories and Acceptance Criteria and gain client sign-off Prepare for and conduct Sprint End client demos Work with technical leads; onshore and offshore Use Analytical and problem-solving skills the Relationship Builder among Product Owner, Client and other project stakeholders A minimum of 3 years: utilizing Salesforce Best Practices knowing when to utilize configuration vs. custom code vs. App Exchange product working within Agile development methodology working in JIRA, or similar Project Management tool 3+ years of experience, including: Configuration Workflow/ Process Builder and Flow Approval Processes Org Wide Sharing Rules Role hierarchy and User Profiles Data migration using Data Loader or Data.io Reports and Dashboards Creation Preference Qualifications: Salesforce App Builder, Service Cloud or Sales Cloud Consultant Certification Agile cert (SAFe, IIBA, PMI, etc.) Superior written and verbal communication Strong understanding of CRM functional knowledge Prior experience with multiple system integrations and data field mapping Experience in User Acceptance Testing and End-User Training Ideal Mindset: Communication. You are the bridge that ensures the customer requirements are communicated accurately with the internal team. Attention to details. Provide strong attention to detail in documenting the requirements and understanding the needs of the Client. United Software Group
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