Remote Chat Support Agent(Entry Level) Job at Design IP, Allentown, PA

bDAxVGpLSk1QaVpDVVVaTmVHQVpFVlBNSkE9PQ==
  • Design IP
  • Allentown, PA

Job Description

Job Description:

We are seeking a highly skilled and customer-focused Remote Chat Support Agent to join our team. As a Chat Support Agent, you will provide exceptional customer service and support to our customers through live chat, resolving their inquiries and issues in a timely and professional manner.

Key Responsibilities:

· Respond to customer inquiries and issues via live chat

· Resolve customer complaints and concerns in a timely and professional manner

· Provide product and service information to customers

· Troubleshoot and resolve technical issues with guidance from senior agents

· Document customer interactions and update records in our database

· Meet and exceed customer satisfaction and performance targets

· Collaborate with colleagues to achieve team goals and objectives

· Stay up-to-date with product knowledge and company updates through training and development programs

Benefits:

· Competitive hourly rate and benefits package

· Opportunity to work with a dynamic and innovative company

· Professional development and growth opportunities

· Flexible working hours and remote work options

· Access to cutting-edge technology and tools

· Recognition and rewards for outstanding performance

· Paid time off and holidays

· Opportunity to work with a talented team of customer service professionals

Requirements:

· 1-2 years of experience in customer service or chat support

· Excellent communication, typing, and problem-solving skills

· Ability to work independently in a remote setting

· Strong attention to detail and organizational skills

· Proficiency in chat software and technology

· High school diploma or equivalent required; degree in a related field preferred

Working Conditions:

· Remote work environment

· Flexible scheduling, with occasional overtime as needed

· Must have reliable internet access and a dedicated workspace

We offer:

· Comprehensive training and support

· Ongoing coaching and feedback

· Opportunities for advancement and career growth

· Collaborative and supportive team environment

· Flexible remote work arrangements

· Access to cutting-edge technology and tools

If you are a customer-focused and tech-savvy individual with excellent communication skills, we encourage you to apply for this exciting opportunity!

By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply.

Powered by Homebase . Free employee scheduling, time clock and hiring tools.

Job Tags

Hourly pay, Holiday work, Flexible hours,

Similar Jobs

AVODA

Project Manager Commercial Roofing Job at AVODA

 ...1 year employment - PTO - Company vehicle, cell phone, laptop Qualifications: - Proven experience as a Commercial Roofing Project Manager - Extensive knowledge of roofing systems, materials, and installation techniques - Strong understanding of safety regulations... 

PermiaCare

Youth Mental Health Case Manager Job at PermiaCare

 ...periodic meetings. EDUCATION, EXPERIENCE, OTHER QUALIFICATIONS: Education Required: A Bachelor's degree from an accredited college or university with a major in psychology, social work, medicine, nursing, rehabilitation, counseling, sociology, human growth and... 

Washington Hospital, Inc., Mary

Outpatient Imaging Physician Liaison-Full Time Days Job at Washington Hospital, Inc., Mary

 ...Start the day excited to make a differenceend the day knowing you did. Come join our team. Job Summary: The Physician Liaison is responsible for identifying, qualifying and creating new business relationships between the Physician Community and various customer segments... 

Headway Workforce Solutions

Brand Ambassador Staff Job at Headway Workforce Solutions

 ...client Headway Events & Experiential, a division of Headway Workforce Solutions, is currently seeking motivated and enthusiastic Brand Ambassador Staff in Ontario, CA . As a Brand Ambassador , you willhelp promote the clients products, messaging, and image by... 

Hwy Express

CDL A Truck Driver Job at Hwy Express

 ...looking for experienced drivers like you to join our family-owned company, where we put your needs and well-being first. Rack Up the...  ...convenience of refrigerators, APUs, and inverters to make your truck a home away from home. Benefits That Show We Care: Comprehensive...