Job Description

Job Description

Job Description

WHAT ARE WE LOOKING FOR:

We are seeking the right candidate with high energy and an entrepreneurial spirit who has demonstrated success in sales. We have found that customers return to a retail friendly, consultative sales experience. We will train the right person, all you need is a sense of urgency, good people skills, ability to adapt, learn and you will do well.

ABOUT THE COMPANY

Maaco Franchising, Inc. is a large network of independently owned and operated stores. Word-of-mouth from 16 million satisfied clients continue to grow Maaco's reputation. And our warranties honored at all locations coast to coast.

These days, many people pay for collision repairs out of their own pocket. Deductibles are getting higher. Maaco's turnaround is nearly 25% faster, and typically cost 33% less than independent auto body shops. Our dedicated in/out scheduling and production management methods ensures cars don't wait.

 

Requirements

Principal Responsibilities:

 

• Ensure a positive customer experience
• Prepare damage repair estimates by comparing and evaluating different repair methodologies
• Review factual information, interview insured’s and compare facts to ensure only claim related damages are listed
• Advising customers of the repair plan after various possibilities have been considered
• Negotiate repair methodology and cost with insurance personnel based upon your evaluation and interpretation of all repair options
• Use independent and discretionary decision making ability on behalf of the insurance company to determine what damages should be included and paid for even though in some cases the customer will not have vehicle repaired at Maaco
• Review repair orders with technicians as necessary
• Verify repair order authorization and required payments
• Use judgment in negotiating customer pay repairs and offer incentives as deemed appropriate
• Monitor and follow-up on all customer “no shows"
• Use independent and discretionary judgment to negotiate the cost of up-sell items with customers
• Proactively communicate with customers on a regular basis
• Order and process parts per the repair order
• Prepare and approve repair order supplements with technicians with the discretionary authority to accept or deny items relating to the supplement
• Directly responsible for repair center profitability as a result of proper job costing and posting the sale of each file
• Handle customer disputes using discretion to offer concessions leading to final dispute resolution
• Perform final quality control check of vehicle and the administration prior to delivery.
• Required to comply with all safety programs and wear protective equipment provided
• All other duties as assigned *

 

QUALIFICATIONS:

 

• 2+ years of collision repair experience
• Valid Driver's License
• High Productivity while maintaining high quality work
• Ability to work well with other co-workers
• Detail oriented ability
• Ability to understand manufacturer's specifications
• Bilingual in Spanish/English

Your rewards will be:

 

• Training to enable you to succeed
• Satisfying and an enjoyable place to work
• Opportunity for advancement
• Good earning potential based on ability to turn high quality, productive hours

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