Fraud Analyst II Job at Amerantbank, Miramar, FL

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  • Amerantbank
  • Miramar, FL

Job Description

Monitor and detect potential fraudulent activities in a timely and effective manner. Analyze and detect fraud trends, patterns and common points of compromises on portfolios to mitigate exposure to risk through implementation of preventive actions.

Responsibilities:

  • Daily monitoring of monetary and non-monetary transactions for potential fraud.

This may include:

  • Numerous real-time queues, for the prevention and detection of card fraud using case management /alert system.
  • Channel reports or tools to detect any unusual activity or fraud pattern
  • Out-of-band reports generated different Applications
  • Often Tags and identify Possible fraud Patterns
  • Always reviews numerous real-time alerts and non-realtime, for the prevention and detection of Wires, card fraud, ACH fraud, IVR, Zelle, Personal & Business online banking.
  • Always performs outbound call backs for the following scenarios: verify transactions with high amounts, anomalies in the fraud alerts outside customer’s normal behavior, etc.
  • Take appropriate and timely actions to block and prevent future fraud while minimizing negative customer impact.
  • Processes all disputes according to regulatory guidelines Adheres to all rules and parameters set by the Fraud Prevention unit, Risk Management and Security Areas.
  • Provide daily case information for further analysis and investigation.
  • Works effectively with peers and leadership by communicating fraud trends and sharing ideas and information in a constructive and positive manner.
  • Keep abreast of Fraud trends that impact financial payment industry.
  • May represent Fraud Operations in cross-functional initiatives to proactively prevent fraud.
  • Maintains or exceeds established standards for customer service.
  • Demonstrated ability in leading root cause analysis 
  • Strong analytical, interpretive, and problem solving skills, which will require interpreting large amounts of data and its impact in both operational and financial areas required
  • Ability to organize/manage multiple priorities and projects
  • Ability to develop effective working relationships, internal and external to Fraud, Claims and Disputes
  • Must be adaptable to changing work priorities to address fast-moving fraud trends

Minimum Education and/or Certifications Requirements:

  • Associate Degree or equivalent of experience
  • ABA Certificate in Fraud Prevention

Minimum Work Experience Requirements:

  • One year of banking experience.
  • Ability to multi-task, conflict management, and telephone etiquette
  • Experience in a payment or loss prevention environment preferred.
  • Flexible schedule to work nights, holidays and weekends

Technical and/or Other Essential Knowledge:

  • Bilingual (English/Spanish) Required
  • Fluency in Windows Operating Systems
  • Fluent knowledge in Windows Office: Outlook, Excel, Word and Powerpoint
  • Familiarity with multiple browsers, multiple tabs, window navigation and instant messenger tools
  • Basic eCommerce specific to banking portals, online authentication, identity and fraud protection highly desired
Amerantbank

Job Tags

Holiday work, Work experience placement, Flexible hours, Night shift,

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