Job Description

Job Description

Job Description

Key Responsibilities:

• Route Optimization: Develop and optimize efficient delivery routes to maximize productivity and minimize delivery times.
• Dispatching: Coordinate the timely dispatch of delivery drivers, ensuring they are equipped with the necessary information and resources for successful deliveries.
• Real-Time Monitoring: Utilize tracking systems to monitor the progress of deliveries, addressing any delays or issues promptly.
• Communication : Maintain clear and effective communication with delivery drivers, providing updates on route changes, traffic conditions, and delivery priorities.
• Problem Resolution: Address and resolve any unforeseen challenges, such as traffic, weather conditions, or road closures, to minimize disruptions to the delivery schedule.
• Customer Interaction: Act as a point of contact for customer inquiries and concerns, providing accurate and timely information regarding delivery status.
• Data Analysis: Collect and analyze data related to delivery performance, identifying areas for improvement and implementing corrective actions.
• Collaboration: Work closely with other departments, including customer service, warehouse, and logistics, to ensure a smooth and coordinated delivery process.
• Compliance: Ensure that all deliveries adhere to local traffic regulations and company policies.

Qualifications:

• Proven experience in a dispatch or logistics role, preferably in the last-mile delivery or courier industry.
• Strong organizational and multitasking abilities, with attention to detail.
• Excellent communication and interpersonal skills.
• Familiarity with routing software and tracking systems.
• Ability to remain calm under pressure and make quick, informed decisions.
• Knowledge of local geography and traffic patterns.
• Flexibility to work variable hours, including evenings and weekends.

Job Tags

Similar Jobs