Entry Level Help Desk Technician Job at Reynolds and Reynolds, Kettering, OH

a2s1VmhLWkZPeVZPV0U1R2Ntd2ZHRmpD
  • Reynolds and Reynolds
  • Kettering, OH

Job Description

Position description: The Entry Level Help Desk Technician responds to and diagnoses service issues through discussions with dealership customers and is responsible for leveraging resources across all levels of the organization. You will serve as single point of ownership for customer issues. You will follow call center procedures, document customer issues, include troubleshooting steps and resolution in the call-tracking tool. You will diagnose customer issues and assign appropriate support. You will ensure resolution of issues. Training: Mentoring with an experienced Frontline consultant that includes active listening and hands on training. Formal classroom instructional training in various Hardware solutions. Requirements: Associate degree or equivalent in related field Strong customer service skills Analytical thinker Troubleshooting and problem solving skills Oral and written communication skills Benefits: Our associates receive medical, dental, vision, and life insurance. We also offer company contributions to your HSA, 6% match on 401(k), and a work/life balance with paid time off. At our Dayton office, you can take advantage of our great training programs and facility amenities, including an onsite dining facility offering complimentary breakfast and lunch, a fitness center, and an onsite medical center. We also offer a wide variety of sports and social leagues to participate in after work, along with volunteering initiatives through our Associate Foundation. Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer. Reynolds and Reynolds

Job Tags

Similar Jobs

HonorVet Technologies

Travel CVOR Technologist - $2,400 per week Job at HonorVet Technologies

 ...HonorVet Technologies is seeking a travel CVOR Technologist for a travel job in Los Angeles, California. Job Description & Requirements ~ Specialty: CVOR Technologist ~ Discipline: Allied Health Professional ~ Start Date: 05/19/2025~ Duration: 13 weeks... 

Texas Physical Therapy Specialists

Physical Therapist - Orthopedics Job at Texas Physical Therapy Specialists

Overview: Texas Physical Therapy Specialists is growing!Join the company with the largest number of Board Certified Orthopedic and Sports Physical Therapist Specialists in Texas! Voted Best Places to Work 2023 & 2024! 4+ star employer as rated on Glassdoor... 

Modementum

Sports Minded Sales Lead Job at Modementum

 ...As an Sports Minded Sales Lead, you will be the face of our clients' brands, engaging directly with our client & marketing team in the office as well as the sales team & customers in retail locations. The primary responsibility will be to provide exceptional service,... 

RIT Solutions, Inc.

Sr. MuleSoft Developer Job at RIT Solutions, Inc.

Sr. MuleSoft Developer Remote 6+ months 7+ years of experience as an integration developer, with at least 2-3 years focused on MuleSoft, Dynamics 365, SAP Ariba, and/or Workday integrations Hands-on experience leading integration projects and managing end-... 

Worlds of Fun

Park Cleaning Attendant Job at Worlds of Fun

Overview:$14/ HourA Park Services Attendant at Worlds of Fun is responsible for maintaining the cleanliness and appearance of the park. Job duties include:* Gives directions to attractions in the park and helps guests and other employees as needed.* Effectively disinfect...