Desktop Support Technician Job at AMS Staffing, Inc., New York, NY

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  • AMS Staffing, Inc.
  • New York, NY

Job Description

Job Description

Job Description

Please send resume in WORD format should you be interested in the following Desktop Support Technician position in NYC. This is a full-time, direct-hire position with a salary between $95-105K plus awesome benefits. If youre not interested, please pass along to your colleagues as we do pay referral fees.

Job Title: Desktop Support Technician

Location: NYC

Salary: $95-105K

OT Eligible: YES

Work Environment: 100% onsite

Daily hours: 9:30 5:30

Bachelor degree: PREFERRED

Essential Duties and Responsibilitiesinclude the below:

  • This position requires ongoing flexibility with regard to working overtime and work hours
  • Manage workflow by inputting accurate problem description and resolution data in incident management system for all calls received.
  • Field escalated tickets from phone support Level 1 team.
  • Visit user offices to troubleshoot issues directly as required.
  • Run scheduled system tests and performs requested change control testing.
  • Assess and troubleshoot email delivery issues using ProofPoint console.
  • Manage mobile phone and MiFi issues and administration as needed.
  • Some offsite litigation-on-location setups and partner home visits may be required.
  • Participate in assigned training programs.
  • Strong technical writing skills and experience with drafting documentation SOP and scripts.
  • Coverage of other shifts required (overtime and/or shift change) including overnight and/or weekends.
  • Daily overtime may be required.

Required :

  • Helpdesk experience, preferably in a law firm environment.
  • Excellent communication (verbal and written) and customer service skills.
  • Extensive knowledge of the Windows OS 10/11 system and Microsoft Office O365.
  • Experience with document management systems (preferably NetDocs).
  • Troubleshooting remote access problems (RSA Administration, VPN, Citrix).
  • Experience with Active Directory Administration and Entra Administration.
  • Mobile device support (Firm iPhones, BlackBerry Work for Enterprise, InTune)
  • Troubleshoot basic networking issues, knowledge of IP, basic server administration.
  • Troubleshoot basic hardware and cabling issues.
  • Ability to handle a high-pressure environment.
  • Ability to prioritize urgent requests and multitask.
  • Some experience in Network operations. (Preferred)
  • Experience in an ACD (automated call distribution) environment. (Preferred)

Job Tags

Full time, Immediate start, Shift work, Night shift,

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