Customer Success Specialist - DOPL at Idaho Division of Human Resources in Boise, Idaho, United States Job Description Customer Success Specialist - DOPL Posting Begin Date: 2024/07/16 Posting End Date: 2024/10/20 Category: Customer Service Sub Category: Clerical & Data Entry Work Type: Full Time Location: Boise, ID, United States Minimum Salary: 17.74 Maximum Salary: 17.74 Pay Rate Type: Hourly Description Customer Success Specialist Applications will be accepted through 4:59 PM MST on the posting end date. ThisCustomer Success Specialistposition is a great opportunity for a professional who's looking to provide consumer protection and public safety for all Idahoans. BEST RETIREMENT AVAILABLE IN THE NATION We have the one of the Nation's best state retirement systems ((PERSI) that offers a lifetime benefit. EXCELLENT BENEFITS + Generous vacation and sick leave accrual beginning as soon as you start + 11 paid holidays per year + Excellent medical, dental and vision insurance ( - employee only coverage for PPO $65/month for medical and vision & $11.00/month for dental + Paid parental leave + Multiple savings plans, optional 401K, and optional 457 + Basic life insurance for employee and family + Wellness programs + Ongoing training opportunities + An opportunity for student loan forgiveness (+ And more Example of Duties: + Provide front-line customer service and multi-tasking functions that may include: greeting visitors and callers, answering questions about licenses and related fees, along with accessing the relevant rules and regulations. + Perform a variety of office support functions such as generating labels, forms, and routine letters; verifying completeness of applications and forms; maintaining record systems. + Process permits, licenses and registrations for customers + Respond in writing to requests for pertinent program information. + Process mail and distribute, prepare Certified Mail and packages. + Upload documents into application portal + Assist customers via in person, phone, email, and mail + Mail out fingerprint cards + Input data from fingerprint cards received + Input results and send reports to licensure team + Follow confidential records management and distribution of documents Minimum Qualifications: + Experience monitoring a records system to identify and correct errors. + Experience researching a variety of sources to resolve problems. + Experien To view full details and how to apply, please login or create a Job Seeker account
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