Job Description

Job Description

Job Description

We are a high-volume contact center serving homeowners across the United States. We are currently seeking Contact Center Agents to join our team.

This role will be 100% remote. We will provide all needed equipment as well as thorough and paid training will be provided.

Employees must reside in one of the listed states: New Mexico, Alabama, Arizona, Georgia, Idaho, Kentucky, Louisiana, Maryland, Mississippi, Nebraska, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia, Arkansas, Montana and Nevada.

Approximate Shift Times:

Mid Shift:

• 10am-6pm Eastern
• 9am-5pm Central
• 8am-4pm Mountain
• 7am-3pm Pacific

Closing Shift:

• 1pm-9pm Eastern
• 12pm-8pm Central
• 11am-7pm Mountain
• 10am-6pm Pacific

 

Requirements:

• Experience in a high-volume customer service setting
• Must have home internet that is password protected; we cannot permit cafe-style or community wifi.
• A home office environment must mimic the in-office environment, free of background noise and disruptions.
• High School or GED diploma
• Must be able to pass a background check

 

Preferred Experience:

• 1+ years experience in a high-volume contact or call center
• 1+ years experience in being held accountable for call metrics and quality standards

 

Spanish-English Bilingual Preferred (Not Required)

Company Description

Old Republic Home Protection is a subsidiary of Old Republic International, a multi-billion-dollar corporation. We offer home warranties that combine comprehensive coverage, competitive rates, and stellar customer service. From humble beginnings in 1974, we've grown into the third largest home warranty company in the nation... and we continue to grow year after year! Our people make the difference! Each employee is a valued member of the Old Republic family, and our success depends on effective collaboration and honest communication. We pride ourselves on our ability to know the goal, own our role, keep it simple, and do the right thing!

We Care – we handle claims on a case-by-case basis: fast, friendly, efficiently.

We Listen – we understand there is a human side to home warranties.

We’re Dependable – we want to give solutions, not excuses.

We’re Helpful and Sincere – we take pride in the service we offer.

We Know – there is a difference between company policy and customer service.

We Set the Premier Example – by offering comprehensive coverage and quality service at reasonable rates.

Our Goal – is to create a positive difference in your life.

Company Description

Old Republic Home Protection is a subsidiary of Old Republic International, a multi-billion-dollar corporation. We offer home warranties that combine comprehensive coverage, competitive rates, and stellar customer service. From humble beginnings in 1974, we've grown into the third largest home warranty company in the nation... and we continue to grow year after year! Our people make the difference! Each employee is a valued member of the Old Republic family, and our success depends on effective collaboration and honest communication. We pride ourselves on our ability to know the goal, own our role, keep it simple, and do the right thing! \r\n\r\nWe Care – we handle claims on a case-by-case basis: fast, friendly, efficiently.\r\n\r\nWe Listen – we understand there is a human side to home warranties.\r\n\r\nWe’re Dependable – we want to give solutions, not excuses.\r\n\r\nWe’re Helpful and Sincere – we take pride in the service we offer.\r\n\r\nWe Know – there is a difference between company policy and customer service.\r\n\r\nWe Set the Premier Example – by offering comprehensive coverage and quality service at reasonable rates.\r\n\r\nOur Goal – is to create a positive difference in your life.

Job Tags

Home office, Shift work,

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