Chat Support Representative-Remote Job at ProMed Healthcare, Charlotte, NC

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  • ProMed Healthcare
  • Charlotte, NC

Job Description

ProMed Healthcare, a leading healthcare provider in the Hospital & Health Care industry, is seeking a dedicated and customer-focused individual for the position of Chat Support Representative-Remote. As a Chat Support Representative, you will be responsible for providing exceptional customer service and support to our clients through online chat platforms. This is a remote position, allowing you to work from the comfort of your own home while making an impactful difference in the lives of our patients.

Responsibilities

  • Respond to incoming chat inquiries from clients promptly and professionally.
  • Troubleshoot and resolve customer issues with efficiency and accuracy.
  • Provide accurate and detailed information about ProMed Healthcare's services and offerings.
  • Collaborate with other teams to escalate and resolve complex issues.
  • Educate customers on self-service options and assist with navigation of online platforms.
  • Maintain comprehensive and up-to-date knowledge of ProMed Healthcare's products and services.
  • Document all customer interactions and take necessary follow-up actions.

Requirements

  • Minimum of 2 years of experience in customer service or a related field.
  • Excellent written and verbal communication skills.
  • Strong problem-solving skills and ability to think on your feet.
  • Proficiency in using chat and messaging platforms.
  • Ability to work independently and meet targets.
  • Knowledge of medical terminology and healthcare processes is a plus.
  • Professional and empathetic demeanor.

Job Tags

Full time,

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