Job Description

Call Center Representative
With more than 25 years in business, Rose Remodeling/Luxury Bath Technologies is one of the fastest growing brands in the acrylic bath remodeling industry. We offer custom bath remodeling that enriches the lives of those we touch with bathrooms that are attractive, durable and maintenance-free.

Rose Remodeling is looking for a full-time Call Center Representative for our Elk Grove, CA market and surrounding areas to join our winning team. The candidate for this role would ideally move into the Call Center Manager position after a 90-120 day probationary period. We are seeking a professional who is looking to grow their career as a long-term employee with Rose Remodeling.  Join our team of professionals and earn a substantial income, work for one of the fastest growing companies in the industry. Earn money while making a positive impact that helps homeowners improve their homes. Morning & evening shifts available Monday through Saturday, and open availability is preferred. This is position is full-time, in-person at our call center office. Experience as a Call Center Manager is required.

General Purpose:

Customer Service skills is a must. Contact homeowners by telephone, set up qualified appointments for free consultations. Input lead information, update reports and answer phone calls from ads.

Main Job Tasks and Responsibilities:
• Deliver scripted pitch to the homeowners
• Adjust scripted pitch to meet needs of specific homeowners
• Handle homeowner's questions and objections
• Obtain homeowners information including names and addresses phone numbers etc.
• Receive appointments over the telephone
• Input appointment details into the computer system
• Input homeowners’ information and important details of conversation
• Confirm appointments placed with canvassers or sales representative
• Issue appointments for reps to meet prospective homeowners
• Quality control phone calls
• Answer telephone calls from potential homeowners who are responding to advertisements
• Contact homeowners to follow up on initial interaction
• Update lead information and maintaining reports

Experience:
• Experience as a Call Center Manager is required

Key Competencies:
• Communication skills
• Adaptability
• Resilient
• High energy level, self-motivated

Compensation & Benefits:
• $20/hr + bonuses, with potential to move into Call Center Manager role after 90-120 day probationary period. Compensation will increase to $25/hr + bonuses once promoted to Call Center Manager.
• Sick time
• PTO
• Health insurance
• Retirement benefit

 

Job Tags

Full time, Day shift, Saturday,

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