Call Center Customer Service Assistant Job at Mark Rink, Beaumont, TX

a1VWV2o2TkFQeTlDVTBoTWRHWWJHRlBGSkE9PQ==
  • Mark Rink
  • Beaumont, TX

Job Description

Job Description

Job Description

Description


Job Title: Call Center Customer Service Assistant


Location: Beaumont, TX

Reports to: Call Center Supervisor


Job Overview:

We are seeking a dedicated and friendly Call Center Customer Service Assistant to join our team. This role involves providing exceptional service and assistance to customers over the phone, addressing inquiries, resolving issues, and ensuring customer satisfaction. The ideal candidate will be a proactive communicator, a problem-solver, and someone who thrives in a fast-paced environment.

Key Responsibilities
  • Provide accurate, relevant information and assist with customer concerns or complaints.
  • Handle billing and payment inquiries, ensuring customer issues are resolved promptly.
  • Document customer interactions, following up on any open cases or unresolved issues.
  • Escalate complex or unresolved issues to senior staff or management as necessary.
  • Maintain up-to-date knowledge of company products, services, and promotions to provide the best customer experience.
  • Achieve and maintain performance metrics, including call volume, resolution time, and customer satisfaction rates.
  • Collaborate with team members to identify and improve service procedures and overall customer experience.
  • Stay calm and professional in high-pressure situations.
Skills, Knowledge and Expertise
  • High school diploma or equivalent (additional education preferred).
  • Excellent communication skills, both verbal and written.
  • Strong problem-solving abilities and attention to detail.
  • Ability to multitask and manage time effectively.
  • Proficient in using computer systems, CRM software, and office tools (Microsoft Office, etc.).
Benefits
  • Health insurance
  • Paid time off
  • Opportunities for advancement and skill development
  • Supportive team environment

Job Tags

Similar Jobs

Christus Health

Medical Laboratory Technologist II (Hiring Immediately) Job at Christus Health

 ...laboratory experience, which must include a clinical rotation through the following sections of the laboratory: Blood Banking, Microbiology, Chemistry, and Hematology, Immunology, and UrinalysisBody Fluids in the U. S. or with an accredited laboratory within the last... 

Quality Equipment, LLC

Parts Counter Sales - Loris Job at Quality Equipment, LLC

 ...business. At Quality Equipment, there are opportunities to grow and advance in your career. We are currently looking for a Parts Counter Sales to join us in our Loris store: BASIC FUNCTIONS AND RESPONSIBILITIES Promotes and sells products and/or... 

Charter College

Medical Assistant Instructor - Part Time Job at Charter College

 ...New Mexico, Alaska, and Southern California is expanding its Medical Assistant Program in Pasco, WA! It is the philosophy of Charter...  ...concerned administration; qualified, experienced and certified instructors; the College directs students not only to the highest level... 

AbbVie

Remote Principal Medical Writer Job at AbbVie

 ...YouTube and LinkedIn. Job DescriptionSummaryThe Principal Medical Writer is responsible for providing writing support and advanced...  ...within the department and division-wide.QualificationsBachelor of Science required, with significant relevant writing experience, or Bachelor... 

Mid-Delta Health Systems, Inc.

Dental - Clinical Director Job at Mid-Delta Health Systems, Inc.

 ...POSITION SUMMARY: The Dental Director is appointed by and responsible to the CEO as the chief dental officer of the community health center and is charged with providing leadership in all areas relating to the clinical operation of the health center. The Dental Director...