Job Description

Job Description

Job Description

Description

Job Title: Call Center Customer Service Assistant

Location: Beaumont, TX
Reports to: Call Center Supervisor

Job Overview:
We are seeking a dedicated and friendly Call Center Customer Service Assistant to join our team. This role involves providing exceptional service and assistance to customers over the phone, addressing inquiries, resolving issues, and ensuring customer satisfaction. The ideal candidate will be a proactive communicator, a problem-solver, and someone who thrives in a fast-paced environment.

• Provide accurate, relevant information and assist with customer concerns or complaints.
• Handle billing and payment inquiries, ensuring customer issues are resolved promptly.
• Document customer interactions, following up on any open cases or unresolved issues.
• Escalate complex or unresolved issues to senior staff or management as necessary.
• Maintain up-to-date knowledge of company products, services, and promotions to provide the best customer experience.
• Achieve and maintain performance metrics, including call volume, resolution time, and customer satisfaction rates.
• Collaborate with team members to identify and improve service procedures and overall customer experience.
• Stay calm and professional in high-pressure situations.

• High school diploma or equivalent (additional education preferred).
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and manage time effectively.
• Proficient in using computer systems, CRM software, and office tools (Microsoft Office, etc.).

• Health insurance
• Paid time off
• Opportunities for advancement and skill development
• Supportive team environment

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