Job Description

As our Lead Manager, you’ll be the first line of communication with motivated homeowners. Your role is to connect, qualify, and set appointments for our Acquisition Specialists — ensuring no opportunity is missed. You’ll thrive in this position if you love talking to people, are extremely organized, and are energized by fast-paced, high-impact work. Daily Responsibilities: • Respond to new leads quickly via phone, text, and CRM • Conduct qualification calls to uncover seller motivation, timeline, condition, and price • Schedule warm-to-hot seller appointments directly onto the Acquisitions team calendar • Maintain and update CRM (REsimpli) accurately and in real time. • Track KPIs and follow standardized workflows and communication processes • Build trust and rapport with sellers through consistent, friendly, and empathetic communication • Collaborate daily with team members via Slack and ClickUp Responsibilities: Success Metrics • 15–20 appointments set weekly • 100–150 daily outbound calls • 100% of new leads followed up with same day • Clear, timely CRM updates with detailed notes Qualifications: Ideal Candidate: • Bilingual: Fluent in both Spanish and English (spoken and written) • Based in Central or South America • Previous experience working remotely with U.S.-based teams or call centers • Confident handling 100–150 calls per day and staying resilient through rejection • Tech-savvy and comfortable navigating CRMs, calendars, and messaging apps • Process-oriented, detail-obsessed, and able to follow instructions exactly • Strong sense of ownership, personal responsibility, and team commitment Bonus Points If You’ve Worked In: • Real estate • Appointment setting or inside sales • Customer service with a high call volume About Company: Express Home Offers is a real estate investment company powered by a mission of personal growth. We help homeowners with fast, creative solutions to sell their properties — and use every deal as a proving ground for building character, skills, and leadership. Operating across the U.S., we’re a fast-growing, close-knit, and values-driven team. Compensation & Perks Competitive pay in USD (based on experience)Performance-based bonusesPaid onboarding and ongoing trainingLong-term growth opportunities100% remote with a fun, high-performing team

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